Postcards from the Cracker Coast

Customer service is among the most requested topics for workshops by our members. The cost of face-to-face workshops prohibits us from offering them in every library’s backyard. There are alternatives to formal training. A recent post on the ALA Learning blog discussed customer service skills for library staff. These ten points [...]

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Do you have a Rolodex full of business cards that you plan on transferring to Outlook or some other electronic address book? Well now there is Poken; a fun way to exchange information at meetings and conferences.
Poken is your ’social business card.’ it’s an easy way to share your contact details and online social [...]

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